Generonium · documents
Refund Policy
Rules for refunds of Generonium credit-pack and subscription payments.
1. Monetary refunds
If no credit from a pack has been used, you may request a refund within 14 calendar days of payment. Other mandatory statutory grounds also apply.
1.1. Subscriptions
Turning off auto-renewal stops future charges and is not a refund for a period already started. Refund requests are reviewed against the daily allowance already provided and mandatory law.
2. Technical task failure
If a task ends in a total technical failure and no result is provided, its credits are returned automatically. This does not require refunding the entire pack.
3. Probabilistic output
Subjective dissatisfaction alone is not a technical failure. Refine the source and settings before launching another task.
4. How to request
Email [email protected] with the subject “Refund”, account email, date, amount and payment identifier. Never send a full card number.
5. Timing
Approved refunds are returned to the original payment method. Bank processing time is subject to statutory and payment-network limits.